The What and How of Customer Measurement!
Why is it important for Nike to have a dedicated Twitter page (@NikeService) to respond to consumers needs 24 hours a day in seven languages. One answer is ENGAGEMENT.
Why do retailer invest in technology innovations like visual search, augmented reality and omni-channel…
Can GOOD be measured?
Cost of Innovation (COI) is turning out to be “THE” buzzword during and after every challenging times and in crisis, when earlier priorities become a distant memory and new priorities emerge.
The introduction of something new has always been fascinating for the human race. Yet we…
Adapting to the changing world.
From interactions of Dr. Ronald Heifetz from Harvard University, I always learn something new about the nature of adaptive leadership. As per his principles, differentiating “Technical Problems” from “Adaptive Challenges” is foundational for any transformative leadership. If it is a technical problem all that is…
This year at the Gartner IT Symposium many leaders in attendance were taken by surprise to learn about the exponential budget allocation and the planned capital expenditure for AI by leading enterprises world wide.
While this year has been unprecedented in many ways, it also marks the beginning of a…
The CIO role is changing at 10x speed. In fact Information is now taken for granted and Experience is replacing it as the business currency.
Collaborating with so many game changers at the Gartner IT Symposium 2020 in a new virtual format was indeed an experience of the changing world…
The principal objective of an enterprise should be to secure maximum efficiency. The words “Maximum Efficiency” are used in their broad sense, to mean the development of every branch of the business to its highest state of excellence, so that the efficiencies are sustainable.
Human Machine Collaboration [HMC] is evidently…
The future is being built on new technologies, data, and digitization. The acronym “CIO” [Chief Information Officer] is imbued with an almost magical aura. Every industry is positively impacted with connectivity, artificial intelligence and automation, whilst every company is turning into a data-driven enterprise.
Today machines are taught to make…
Insight Driven Transformation
Intelligent Enterprise transformation requires a new approach compared to the typical innovation projects of the past. Customers today expect highly personalized products and services to be delivered faster than ever before and without hassle. …
Intelligent Enterprise Framework
Today organizations can’t ignore the need for digitization, and humanity can’t ignore the need for purpose and meaning. The best and ultimately most successful approach to enterprise transformation is one that starts with purpose, uses ongoing data with results to continuously improve and achieve sustainable growth.
Humanomy…
